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Terms and Conditions

By using, you are hereby accepting and agreeing to the bindings prescribed service terms and conditions. Please read these terms and conditions thoroughly. In case of disagreement with any of these terms and conditions prescribed, please proceed to deny access to our platform.


1.Villeroy & Boch (Thailand) Co., Ltd. website.

Villeroy & Boch (Thailand) Co., Ltd. (hereby referred to as “the company”) is the owner and administrator of this website. The objective is to use this website as a source to provide all the company’s information. Also, to facilitate you while using the company’s products and services.


2. Information provided on the company’s website.

2.1 Product Detail

  1. The company shall attempt to provide as accurate detail regarding every product that appears on this platform as possible. In case of any error or misinformation regarding any of the products, the company shall proceed to correct such errors as soon as possible.
  2. The company shall give its best effort to display the accurate color and other details in order to be as consistent as the related product as possible. However, due to the different color gamut display on each monitor may differ from the real product color.
  3. If you have further questions regarding the product detail or other information, please contact us via:

E-mail :

Telephone : 02-206-3400

Line application :

2.2  Warranty Registration

  1. 1 user is allowed to register for product warranty per 1 user account only. If it is found that you own more than 1 user account and have made multiple warranty registration, the company has the right to annul the warranty registration and the user account along with other services.
  2. Before you are granted the right for warranty registration on the which includes the company’s promotional and marketing activities, you must register for a user account on The required information is:
    • Personal information, such as: name, surname, age, date of birth, etc.
    • Contact information, such as: address, phone number, e-mail, etc.
    • User account information, such as: user account, history log, etc.
    • User’s financial transaction information, such as: order record, credit card detail, bank account, etc.
  3. Warranty registration covers only the purchase of products within Thailand or until specified otherwise by the company.
  4. You must provide the most accurate, complete, truthful, and up-to-date information.
  5. If changes have been made regarding any of your information, you are hereby agreed to constantly rectify such information.
  6. You are hereby confirming on keeping your information and password a secret. And thus confirming that an unauthorized attempt or access on the platform or other services is duly prohibited.
  7. If you use this platform to cause any damage to the company or concerning parties in any case whatsoever, you are hereby consenting to indemnify all the relating damages both directly and indirectly. The company shall not be responsible for any damage you have caused to other parties.


3. Amendment to the terms and conditions of use.

The company reserves all the right to revise or change any terms and conditions specified on this website. It is your duty to constantly check the terms and conditions of use for this website and other additional conditions specified on this website. Your consistent use of this website shall lead to an agreement and contract according to the terms and conditions that have been revised or changed as aforementioned.


4. Intellectual property.

All trademarks, servicemarks, trade names, various symbols, and images that appear on the website are considered property of the company unless otherwise evidently specified here and unless allowed by related legislation. No area is specified on this website that can be interpreted as authorization or enabling the right to use the company’s intellectual property. If there is no written authorization from the company, the use of any trademarks, servicemarks, trade names, various symbols, and images that appear on the website is strictly prohibited unless otherwise specified here.


5. Link to external website.

The company's website may contain links to external websites that are under third party supervision for informational purposes and for your convenience only. The company cannot guarantee if the information that appears on other websites is correct, complete, up-to-date, suitably for any specific purpose, and free of virus or malware. The company is not liable for the loss, damages, or expenses that occur as a result from your visit to other websites. The company shall ask for every customer to examine the terms and conditions details on such websites thoroughly before receiving their services.


6. Limitation of liability.

The company shall not be liable for any loss, expenses, or damages that may occur from using the company’s website or any website that links to the company’s website. These include: the inaccuracy of information, the delay on information transferring, the duration of information publishing, connection interruption or difficulty, information display error, the system stability, and computer viruses.


7. Governing Law and Jurisdiction.

These terms are governed by the laws of Thailand. Every party hereby agrees that the courts of Thailand have absolute jurisdiction over other courts.